Last updated: October 19, 2025
Seglo is operated by Daniel Choi as an Australian sole trader. When this Privacy Policy uses "Seglo", "we", "us", or "our", it refers to the Seglo platform, including our booking, payments, communication, and business management tools for service providers and their clients.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where we make Seglo available to individuals located in the United Kingdom or European Economic Area, we also follow the requirements of the UK GDPR and EU GDPR.
You can contact us about privacy matters at privacy@seglo.co. For general support questions, use support@seglo.co. If we cannot resolve your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or with your local data protection authority.
This policy applies to the following people:
Our business customers may have their own privacy notices that explain how they use client and staff information. Where you deal directly with a business through Seglo, that business is responsible for complying with its own privacy obligations in addition to ours.
Seglo uses Stripe to process card and direct debit payments. Stripe stores card numbers and bank account details on our behalf. We receive tokens, billing contact details, transaction history, charge outcomes, and dispute information so we can reconcile payments, calculate payouts, and prevent fraud. We may also collect Australian business banking details to enable payouts or to verify account ownership.
If you opt to connect Google, Instagram, Meta, or other third-party accounts, we store the tokens and any data you authorise (for example calendar availability, media used for marketing, or social analytics). You can disconnect integrations at any time from within Seglo or with the third party provider. Disconnecting removes future data syncing but may not delete historical data already imported into Seglo.
Some businesses record health notes, accessibility requirements, or emergency contacts to deliver services safely. Providing this information is voluntary and should only be supplied when a client consents. Sensitive information is only used for the service requested and is subject to additional safeguards.
We may receive information about you from the business you interact with, referral partners, publicly available sources, or authorities where it is lawful to do so. For example, a business may import its existing client list into Seglo, or we may receive fraud risk information from payment partners.
We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided us information without consent, please contact us so we can delete it.
We use personal information in line with the Australian Privacy Principles. Where the UK GDPR or EU GDPR applies, each purpose below explains the relevant legal bases.
Depending on the activity, we rely on one or more of the following lawful bases:
Seglo acts as an independent data controller for the personal information we collect about platform users to operate and secure our services. When a business imports or creates client or staff records, that business is also a data controller. Seglo processes those records to provide the service, and the business decides how it interacts with its clients. If you are a client of a Seglo business, please contact that business if you wish to exercise privacy rights that relate to services they provide.
We may offer features that allow businesses to export or forward personal information to other systems. Seglo is not responsible for how those third-party systems use the exported data.
Seglo is based in Australia and uses cloud infrastructure that may store or process data in Australia, Singapore, the United States, the European Union, or other locations where our service providers operate. We take steps to make sure international transfers comply with applicable laws, including using contracts based on the EU Standard Contractual Clauses or the UK International Data Transfer Addendum when required.
By using Seglo, you consent to us transferring your information to these locations for the purposes described in this policy. We only transfer personal information where it is necessary to provide the services, protect our users, or meet legal obligations.
We keep personal information only for as long as needed to deliver the services or meet legal obligations. Typical retention periods include:
We may retain anonymised or aggregated information that does not identify you to improve our services and compile statistics.
No system is completely secure. If we become aware of unauthorised access that is likely to result in serious harm, we will notify affected individuals and the OAIC or other regulators as required.
You can manage many privacy choices directly in your Seglo account, including updating profile details, managing staff permissions, adjusting notification preferences, and disconnecting integrations.
You also have the right to request access to personal information we hold, ask us to correct inaccuracies, object to certain uses (such as direct marketing), or request deletion where permitted by law. We respond to verified requests within 30 days, or within the period required by applicable law.
If you are located in the UK or EEA, you may also request data portability, ask us to restrict processing, or lodge a complaint with your local supervisory authority. Contact details for EU authorities are available at edpb.europa.eu, and for the UK at ico.org.uk.
To submit a privacy request, email privacy@seglo.co. We may ask for additional information to verify your identity or to clarify the scope of your request.
Seglo may include links to websites or services operated by third parties. Those third parties are responsible for their own privacy practices. We encourage you to review their privacy policies before sharing any personal information with them. Seglo is not responsible for the content or privacy practices of external sites.
We update this policy when our practices change or when laws require it. We note the effective date at the top of the page. If we make material changes, we will alert you through the Seglo dashboard, by email, or via another prominent notice.
Email: privacy@seglo.co (privacy enquiries), support@seglo.co (general support)
In-app: Use the help section within your Seglo account
If you raise a complaint, we will acknowledge it in writing and investigate it promptly. If you are not satisfied with our response, you can contact the OAIC or your local data protection authority.
